Complaints & Removal Policy
1. Purpose
This policy exists to protect users, businesses, and the integrity of the Directory.
2. Submitting a Complaint
Complaints may relate to:
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Misleading or false business information
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Poor conduct, misrepresentation, or unethical practices
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Breach of laws, regulations, or industry standards
Complaints must be submitted with sufficient detail to allow review.
3. Review Process
Upon receipt of a complaint, we may:
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Review the Listing content
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Request clarification or evidence from the business
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Temporarily restrict visibility during investigation
We are not required to disclose complainant’s details.
4. Outcomes
Following review, we may:
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Take no action
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Request amendments to the Listing
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Suspend the Listing
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Permanently remove the Listing
Decisions are final and at our sole discretion.
5. Immediate Removal
Listings may be removed without notice where:
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Content is clearly false or misleading
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Illegal activity is suspected
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Serious consumer harm is indicated
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Legal or regulatory risk exists
6. No Refunds
Removal or suspension of a Listing due to complaints or breaches does not entitle the business to a refund, including for paid listings.
7. Platform Neutrality
We do not mediate disputes between users and listed businesses and do not accept liability for outcomes arising from services provided by listed businesses.